Adecco Group

Vice President, Middle Office – NAM

Location US-Remote Location within the US
The Adecco Group - Corporate



Reporting to the Middle Office Regional Lead, the Vice President, Middle Office, NAM will lead and develop the Middle Office in region to foster end- to-end delivery excellence and reduce cost-to-serve



  • Accountable for business performance of Middle Office incl. P&L mgt., cost-to-serve minimization, and optimization of order to cash processes in geographies
  • Direct the Geo. Middle Office leads in day-to-day activities and take major people decisions including hiring and retaining Geo. Leads.
  • Maintain global processes and foster best practices sharing
  • Guide and push Geo. Middle Office Leads from region to ensure that their decisions are coherent and in line with group strategy and high performance.
  • Manage staffing to avoid performance issues in region with potential setup of team of experts deployable in case of problems.
  • Handle high severity operational issues with large clients.
  • Implement performance management through systematic deployment of operational KPIs, SLAs and monitor performance actively.
  • Maintain harmonized lines of responsibilities and globally consistent Middle Office organization and ensure effective communication within organization in region.
  • Participate in regular exchanges with Middle Office Leads from other Geographies.


  • Foster a collaborative work environment within the Middle Office to ensure best use of synergies and alignment among the areas
  • Develop talent by identifying learning and development opportunities with direct reports
  • Promote organizational and professional ethical standards
  • Hire, train, and evaluate direct reports
  • Adhere to audit policy


The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations will be made upon request to enable individuals with disabilities to perform the essential functions.



  • Master’s degree in Business Administration


  • Effectively communicate in English and Spanish
  • Proficient with Oracle, Digital, VMS, and Microsoft Suite

About the Adecco Group:

The Adecco Group is the world’s leading talent advisory and solutions company. We believe in making the future work for everyone, and every day enable more than 3.5 million careers.  


We skill, develop, and hire talent in 60 countries, enabling organizations to embrace the future of work. As a Fortune Global 500 company, we lead by example, creating shared value that fuels economies and builds better societies.  


Our culture of inclusivity, entrepreneurship and teamwork empowers our 30,000 employees. We are proud to have been consistently ranked one of the 'World's Best Workplaces' by Great Place to Work®.  


The Adecco Group AG is headquartered in Zurich, Switzerland (ISIN: CH0012138605) and listed on the SIX Swiss Exchange (ADEN). The Group is powered by three global business units: Adecco, Talent Solutions and Modis. In North America, the company's brand portfolio includes: Accounting Principals, Adecco, Adia, Ajilon, Entegee, General Assembly, Hired, LHH, Modis, Paladin, Parker + Lynch, Pontoon, Roevin, Special Counsel and TAD PGS.


Equal Opportunity Employer Minorities/Women/Veterans/Disabled


The Company will consider for employment qualified applicants with arrest and conviction records


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