Adecco Group

Director Strategic Delivery

Location US-Remote Location within the US
Category
Adecco USA, Inc.

Overview

The Director Strategic Delivery is fully accountable for the strategic, long-term evolution of all Onsites and Hubsites business under his/her responsibility. The DSD manages the overall operations of all business activities; ensures that the Onsites and Hubsites achieve and exceed their targets through a high-efficiency delivery model in conjunction with a Great Place to Work; reviews current and past performance and activity to identify and replicate client service excellence.

 

Responsibilities

  • Accountable for the P&L and budget of the Onsites and Hubsites
  • Day-to-day line management/overall management of colleague performance, coaching and development of the Adecco Onsites and Hubsites teams ensuring that all service levels and performance metrics are met
  • Ensure operational relationships with the client at all levels are managed and maintained by the Onsite and Hubsite teams
  • Governance and management of all ongoing processes to ensure adherence to, and communication of, existing and new colleague policies across the teams
  • Ensure operational and contractual compliance measures are met for all customers
  • Accountable for creating a great place to work and improving colleague engagement year on year
  • Prepare and present a quarterly business review to the VP Onsite and RVP
  • Contribute to the commercial development of strategic prospects and accounts (acquisition, migration, market share, cross sell services)
  • Develop a strategy for growing accounts and increasing the penetration ratio
  • Monitor client & associate satisfaction survey results, develop and execute action plans in order to maintain high levels of customer satisfaction
  • Escalation point for Clients, Procurement, Operations and HR Managers to discuss issues or requests involving the Talents or candidates placed
  • Prepare and present a monthly/quarterly business review to the client
  • Create & implement new strategies to attract talent and reduce attrition levels through continued review of client & candidate satisfaction reviews, face to face communication and forums
  • Anticipate and understand the local talent market and put in place a workforce planning strategy to ensure a continuing pipeline of quality talent is available
  • Anticipate the client’s needs based on historical and current business activity and knowledge of the client’s markets
  • Create and maintain mechanisms/ forums to seek and act upon candidate feedback for continuous improvement
  • Review training needs analysis to meet the client’s needs. Review on a regular basis with the training department to provide the necessary training programs
  • Manage productivity metrics, improve efficiencies in business operations, maintain a healthy cost to serve
  • Ensure that all tasks are completed to the agreed client requirements and in line with agreed SLA targets. Seek and implement improvements of efficiencies, productivity and quality of service.
  • Ensure all employment legislation processes and policies are being followed correctly and advice is taken onboard, acting as the guardian of all process documentation and policies
  • Proactively review and monitor processes/procedures and implement improvements where possible. Engage with the Onsite Warrior Community when appropriate to identify and implement an improvement plan
  • Lead PERFORM Onsite and actively support and promote Lean methodology
  • Bi-annually assess current processes against the ROADBOOK and identify and implement action plans accordingly

Qualifications

Bachelor’s degree in related field or equivalent experience plus a minimum of five years of management experience strongly preferred

Must have a proven track record measured by customer service levels and satisfaction, increased responsibilities, and working relationships with colleagues and management.

 

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

  • Ability to develop and implement policies, procedures, goals and objectives.
  • Ability to strategically plan and serve as a catalyst for organizational change, cultivate a shared vision with others & motivate them to transfer vision into action.
  • Must be able to communicate effectively and clearly in writing and orally, both in one-on-one and in group presentation situations.
  • Ability to interact and communicate with all levels of staff and management is required.
  • Excellent organizational, multi-tasking, communication and customer service skills.
  • Proficient in MS Office (Word, Excel & PowerPoint) are required.
  • Process & KPI oriented
  • Excellent MS Office and Database skills
  • Capable of handling multiple tasks, problem resolution, and prioritizati
  • Demonstrated ability to build and maintain strong client relationships and networks.
  • In-depth knowledge of current recruiting practices abiding by federal and state laws and Company policies.
  • Must have the ability to learn new software and navigate the internet with
  • High energy & results-driven, solution oriented attitude

 

 

Company Overview:

 

Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Adecco General Staffing, Entegee, Lee Hecht Harrison Professional Recruitment, Modis, and Pontoon is the world’s leading provider of Human Resources solutions.

 

We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.

 

Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.

 

Equal Opportunity Employer Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records

 

The Company may require proof of COVID-19 vaccination at time of hire based on client policies or certain regulatory requirements.  As such, TAG may require you to report your COVID-19 vaccination status at time of hire unless prohibited by a state law.   The Company will consider requests for exemption based on medical/disability or religious reasons, or additional reasons if permitted by state law.

 

Jobs that are in Colorado or remote:

 

If you are a Colorado applicant, you are eligible to receive information about the salary range and benefits for this role.  Please contact staffhiring@adeccona.com for details.

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