Adecco Group

Vice President - Global Sales Success Management

Location US-Remote Location within the US
Category
The Adecco Group - Corporate

Overview

The successful delivery of our global accounts is of vital importance in ensuring local country delivery teams have the tools, processes and support needed to be as efficient and productive as possible. Global Success Management plays a pivotal role in this by providing key links between the demands of our clients and the delivery needs of our local teams and translating them into best practice operations delivery processes.

Our success is derived from building strong partnerships with global clients and Adecco Group colleagues around the world to support all aspects of the delivery management cycle which will determine the overall success of the account, the continued sales and profitability.

To support our team vision, we are looking for an experienced, energetic and motivated individual to join us and become an integral part of a growing and dynamic team.

Responsibilities

 

Working in close collaboration with the Global Industry Leads (GIL’s) and Global Account Directors (GAD’s) you will lead an industry cluster focused team of Service Delivery Managers (2-4 SDM’s) and will have overall responsibility for the allocation of client workload and customer success support. Main priorities will be:

  • Operational performance set-up and management – candidate attraction, placement, fill rates, absence, attrition and other client focused metrics
  • Associate and client productivity & experience - NPS improvement, operational satisfaction
  • Operational Efficiency – best practice development and sharing, delivery support and reporting
  • Total Cost of Ownership / best practice sharing and efficient improvements
  • Innovation & Technology development and deployment
  • Management and development of our team

Responsibilities

  • Work in conjunction with the country delivery teams to maximise revenue, profitability and client satisfaction for select Diamond and Gold clients, prioritised accordingly.
  • Engage with the clients at multiple levels to gain understanding of their requirements, build trust and represent the client’s interests in the field
  • Work with the client and country teams to define a Target Operating Model for the client together with KPIs
  • Define best practices together with the local teams, the broader Adecco organisation and client to deliver the TOM and scale these best practices across the countries where Adecco is engaged with the client
  • Work with the client and Adecco’s country delivery teams to optimise the operation according to clear analytics and lean principles to drive both efficiency and %GM
  • The role will be measured based on client satisfaction, revenue growth, %GM, market share and client KPIs

Qualifications

Qualification

  • 3-5 years’ experience in operational delivery, performance improvement and customer focussed operations roles
  • Bachelor’s Degree together with demonstrated operations, six sigma or lean management experience desired
  • Experience of employee management and development
  • Proven experience building and nurturing client relationships
  • Experience working in an international context within a large organisation is desirable
  • Advanced level of English language – written and oral
  • Additional languages are an asset, especially French, German, Italian or Spanish
  • Travel Requirement 20-40%

About the Adecco Group:

 

The Adecco Group is the world’s leading talent advisory and solutions company. We believe in making the future work for everyone, and every day enable more than 3.5 million careers.  

 

We skill, develop, and hire talent in 60 countries, enabling organizations to embrace the future of work. As a Fortune Global 500 company, we lead by example, creating shared value that fuels economies and builds better societies.  

 

Our culture of inclusivity, entrepreneurship and teamwork empowers our 30,000 employees. We are proud to have been consistently ranked one of the 'World's Best Workplaces' by Great Place to Work®.  

 

The Adecco Group is based in Zurich, Switzerland. Adecco Group AG is registered in Switzerland (ISIN: CH0012138605) and listed on the SIX Swiss Exchange (ADEN). The group is powered by nine lead brands: Adecco, Modis, Badenoch & Clark, Spring Professional, Lee Hecht Harrison, Pontoon, General Assembly, Adia and YOSS.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 

The Company will consider for employment qualified applicants with arrest and conviction records

 

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