Adecco Group

Adecco - Collections Specialist - Remote

Location US-Remote Location within the US
The Adecco Group - Corporate


Explore a career with Adecco Group, the nation’s leading provider for temporary, temp-to-hire and contingency search/permanent placement services.


The Adecco Group Collections Specialist under direct supervision, ensure the integrity of the corporations accounts receivable balances by adhering to sound collection procedures that increase the corporation’s cash flow and reduces aged receivables. Provide clerical support to field and Collection team as needed. Perform clerical functions for department on a daily basis including collection phone calls and distribution of incoming mail and correspondences.



  • Work towards an efficient understanding of corporation’s billing, collections, and cash application systems.  Review and understand policies and procedures for each department.
  • Work towards an understanding of Adecco’s infrastructure of both Corporate and the field.  Learn process of escalation.  Establish strong, working relationships with clients, colleagues, and management.
  • Coordinate with Implementation team, field account owners, and Client Services to ensure the set up of accounts meet specified criterions as outlined in Credit & Collections Guidelines.
  • Work directly with clients and field account owners to ensure all issues affecting payments are resolved in a quick, accurate, and permanent manner. 
  • Review and analyze collection reports and tool to determine account status.  Organize collection calls accordingly and contact all past due accounts.  Maintain collection notes in tool.
  • Forward disputed items to the Reconciliation Specialist for resolution.
  • Review billing process of assigned accounts to ensure account is set up according to contract guidelines and client’s requirements. Ensure clients are remitting payments in such ways which meet specific criterions that allow cash application to be performed 100% at the auto lockbox.
  • Encourage client to remit payment according to corporation’s criterions.  Work with client in order to provide accurate check application information.
  • Coordinate with management to set and meet D.S.O. goals.  Report on account status as specified in Credit & Collection’s guidelines.  Escalate unresolved issues, roadblocks, and red flags to Collection Manager
  • Provide support to field as needed by providing requested reports and account status. 
  • Provide support to Collection/Reconciliation team with job related tasks; including reconciliation of selected accounts as assigned by Manager.



  • High School diploma or G.E.D required. AA degree in accounting preferred.
  • Minimum of 3 years of collection experience required.
  • One to three years of customer service experience required.
  • Must be computer proficient with solid knowledge of Windows, MS Word and Excel. Must be able to learn new software programs with ease.
  • Experience with Oracle a plus.
  • Must have solid knowledge of collection procedures and the ability to resolve problems quickly.
  • Ability to  multi-task, and must be results driven.
  • Also the ability to participate as a teamwork member, and exude a positive attitude at all times is a plus.
  • Candidate must have satisfactory verbal and written communication skills. 
  • A Professional phone mannerism, as well as, a strong customer service background is a necessity





Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Accounting Principals, Adecco General Staffing, Adia, Ajilon, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon, Special Counsel and Soliant is the world’s leading provider of Human Resources solutions.


We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.


Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.


Equal Opportunity Employer Minorities/Women/Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records


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