Adecco Group

Adecco Group - Operations Specialist, Shared Services - Melville, NY

Location US-NY-Melville
Category
The Adecco Group - Corporate

Overview

Grow your career with The Adecco Group, the world’s leading provider of recruiting and career services. 

Under general supervision, the Operations Specialist acts as central contact point for all requests for information from the field offices, including policies and procedures as mandated for federal, state, local, and company compliance. Maintains Service Level Agreements and highest level of customer service for our internal and external customers.

Responsibilities

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Handles inquires by branch recruiters and managers by responding to general inquiries via multiple shared mailboxes and/or phone within defined SLAs
  • Partners with other corporate HR, legal and compliance departments to obtain relevant information such as links to other forms from the Operations Home (intranet) page.
  • Reviews, maintains and updates forms such as applications, addendums, standard operating procedures, policies, Employee Handbook, etc. 
  • Responsible for the coordination and distribution of all Operations Communications developed by the Operations team. Recommends changes and improvements to management to maintain compliance and consistency.
  • Act as administrator for 3rd party vendor systems supporting branches, clients and associates for onboarding requirements.
  • Gathers information and reports for internal and external audit requests
  • Handles sensitive data and information with regards to employee records and hiring documents
  • Establishes and builds strong customer relationships to ensure understanding of company policies and procedures
  • Works closely with contract administration, payroll, and billing on all aspects of service center operations.
  • Participates in special projects and performs other duties as assigned.

Qualifications

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

  • Associate’s degree in business or related field or equivalent work experience required; Bachelor’s degree in business related field preferred.
  • Minimum of one year in customer service or a related field preferred.

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

  • Skilled in communicating effectively verbally and in writing.
  • Ability to establish and maintain effective working relationships.
  • Must be able to interact and communicate with all levels of staff and management. 
  • Customer service orientation as position requires extensive customer interaction. 
  • Able to manage multiple tasks and meet deadlines. 
  • Must have good organizational, interpersonal and motivational skills and be able to work as part of a team as well as a self-starter.
  • Must be able to work a flexible schedule when needed.
  • Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook

 

COMPANY OVERVIEW:

 

The Adecco Group through an impressive portfolio of staffing industry leading brands, including Accounting Principals, Adecco Staffing, Ajilon, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon, Special Counsel and Soliant is the world’s leading provider of Human Resources solutions.

 

We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.

 

Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services team.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 

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