Adecco Group

  • Adecco Group -- Director, IT Data Center Services -- Jacksonville, FL

    Location US-FL-Jacksonville
    Category
    The Adecco Group - Corporate
  • Overview

    SUMMARY:

    The Dir IT Data Center Services is responsible for ensuring overall technical application management and service delivery to Solutions Delivery Management (SDM). Leads, manages and governs third-party resources to achieve established Service Level Agreements (SLAs) and meeting business needs. Acts as a Subject Matter Expert (SME) for any business continuity planning and database technologies.

    Responsibilities

    GENERAL RESPONSIBILITIES:

    • Acts as the primary liaison for third-party technical application management teams, as well as for SDM teams to support application operational health and structure.
    • Manages and reviews Key Performance Indicators (KPIs) and SLAs report of underpinning contracts supporting application operations services.
    • Provides subject matter expertise for business impacts of applications; develops and maintains strong business working relationships for existing applications and aware of their processing schedules.
    • Contributes to disaster recovery plans for application restoration; acts as SME for disaster recovery.
    • Establishes and responsible for agreed Disaster Recover Plans/Business Continuity Plans (DRP/BCP) capabilities; reviews and tests plans for effectiveness and reliability.
    • Owns application performance; tracks performance-related issues with SDM; seeks to identify root cause causes and ways to improve application performance through creating and maintaining an enhanced environment.
    • Acts as an SME for database technology, including establishing technology roadmaps; interfaces with technology vendors to understanding industry trends and best practices.
    • Researches, recommends and selects database technologies and adaptation according to demand and in-line with Architecture, Information Security and SDM application roadmaps.
    • Accountable for maintaining effective and beneficial relationships with third-party suppliers including, but not limited to optimizing the usages of licenses, as well as contract ownership and execution.
    • Establishes and ensures continuous improvements for effective service delivery.
    • Identifies new technologies and process changes effecting the technical application environment; facilitates changes through IM Production, SDM and the business.
    • Participates in special projects and performs other duties as assigned.

    Qualifications

    EDUCATION & JOB REQUIREMENTS:

    Bachelor’s degree in information technology, computer science or a related field with a minimum of five (5) years of related experience delivering and managing IT services through third-party teams in addition to database and technical application management; or equivalent combination of post high-school education and experience.

    IT Infrastructure Library (ITIL) Foundations certification, project management experience and willingness and ability to travel is required.

    Previous experience working in a global organization and supervisory experience is highly desirable.

     

    COMPETENCIES:

    • Skilled in communicating effectively verbally and in writing.
    • Ability to proactively establish and maintain effective working relationships.
    • Ability to be a strong team player, as well as the ability to effectively manage technical teams (including matrix management), including career development and performance evaluation and management.
    • Ability to effectively influence others at various levels within the organization.
    • Ability to act accordingly under strong pressure, along with the ability to effectively manage crisis situations.
    • Ability to evaluate information, identify key issues and formulate conclusion based on sound, practical judgment, experience and common sense.
    • Ability to effectively manage third-party vendors, suppliers and teams.
    • Ability to develop, improve and/or streamline processes to meet established goals and objectives.
    • Ability to demonstrate expertise in IT operational service delivery management.
    • Knowledge of and the ability to apply sound leadership practices, including developing employees by inspiring, encouraging and providing constructive criticism to improve performance.
    • Knowledge of and ability to apply best practices in managing outsourcing contracts, KPIs and SLAs.
    • Knowledge of and ability to apply best practices in managing databases and technical applications.
    • Knowledge of and ability to effectively manage third-level support in a complex and diverse application and service landscape.
    • Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.

    COMPANY OVERVIEW:

     

    Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Accounting Principals, Adecco General Staffing, Adia, Ajilon, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon, Special Counsel and Soliant is the world’s leading provider of Human Resources solutions.

     

    We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.

     

    Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.

     

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled

    The Company will consider for employment qualified applicants with arrest and conviction records

     

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