Adecco Group

  • Adecco - NPS Operations Program Manager -- TBD

    Location US-TBD
    Adecco Staffing
  • Overview

    The NPS Operations Program Manager provides strategic and administration support of Adecco’s relational and transactional Net Promoter Surveys (NPS). Develops and implements best practice strategies and business processes to increase candidate, associate and client NPS results. Communicates NPS results across all business units and works closely with leadership teams to ensure that all detractor related action items have been addressed. This position is client, associate and candidate facing.




    • Administration of both the relational and transactional NPS surveys. 
    • Identifies the top trends in detractors for clients, associates & candidates
    • Identifies top trends for promoters to implement best practices across the organization
    • Develops actions plans to improve detractor results for clients, associates & candidates
    • Monitors field follow-up to action plans and escalates as needed
    • Audits action plans by contacting clients, associates and candidates to ensure their concerns have been addressed. 
    • Partners with all business units to increase NPS results for each area
    • Partners with corporate departments to address detractors around legal issues, payroll, billing and aging, etc. 
    • Continued development and improvements to the delivery of the transactional NPS surveys to address the moments of truth for Adecco’s clients, candidates & associates. 
    • Participates in special projects and performs other duties as assigned.




    • Skilled in communicating effectively verbally and in writing.
    • Ability to establish and maintain effective working relationships.
    • Thorough knowledge of staffing services' operating environment, including processes, standards and procedures related to recruiting, interviewing, placement, quality assurance, and financial and management reporting. 
    • Strong analytic and decision-making skills, strategic and independent thinker. 
    • Strong customer presentation skills, excellent one-on-one communication skills, and good team builder. 
    • Project and people management abilities and ability to develop process improvement strategies. 
    • Consultative selling experience. 
    • Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook



    The Adecco Group through an impressive portfolio of staffing industry leading brands, including Accounting Principals, Adecco Staffing, Ajilon, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon, Special Counsel and Soliant is the world’s leading provider of Human Resources solutions.


    We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.


    Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services team.


    Equal Opportunity Employer Minorities/Women/Veterans/Disabled


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