Adecco Group

  • Adecco Group - Senior Manager – Shared Services (Business Partner) - Melville, NY

    Location US-NY-Melville
    Adecco Group - Corporate
  • Overview

    Grow your career with The Adecco Group, the world’s leading provider of recruiting and career services.


    The Senior Manager of Shared Services (Business Partner) partners with colleagues and Adecco Group management within Shared Services and other Adecco Group departments to ensure the successful implementation and execution of effective business strategies. Researches and resolves complex payroll, garnishments, adjustments, corrections, check processing, cash application and related branch issues and/or requests. Resolves business process challenges within the Service Center.



    • Partners and consults with colleagues and management within Shared Services and other Adecco Group departments to achieve desired business results and develop strong relationships. Serves as a delegate of the Shared Services senior leadership team.
    • Ensures alignment to the business through the development and management of strategic business relationships between Shared Services, the Adecco Group business lines and Finance.
    • Drives end to end system, process and account reviews, conducting problem solve sessions to analyze and identify root cause, implementing action plans to resolve
    • Audits the efficiency of business processes for respective functional area while ensuring continuous review, improvement, harmonization and requirements prioritization.
    • Drives innovation and synergies across Shared Services functions via technology and innovation.
    • Acts as a key point of contact to internal operational leaders and business process owners within own area of responsibility on all matters relating to Shared Services.
    • Assesses and measures business process effectiveness and efficiency (e.g., business key performance indicators (KPIs)) together with the business process owners.
    • Proactively contributes to the development of the Service Center’s business plan and objectives.
    • Establishes links between Service Center policies and programs to the company’s objectives. Communicates the linkages to colleagues.
    • Evaluates department procedures with regard to customer service, quality and productivity issues. Takes appropriate action to improve efficiencies to ensure department standards and objectives are met.
    • Liaises with Legal, Risk Management, and Compliance to resolve escalated legal and high risk issues.
    • Travels to field and corporate sites to present new programs and address business needs.
    • Applies expertise in all aspects of Shared Services to support the company’s mission and business needs.
    • Participates in special projects and performs other duties as assigned.



    Bachelor’s degree in accounting, finance or a related field with a minimum of six to seven years of a combination of onboarding, payroll and customer service experience; or equivalent combination of post high school education and experience.



    • Skilled in communicating effectively verbally and in writing.
    • Ability to establish and maintain effective working relationships.
    • Ability to effectively manage and lead projects that may vary in nature, scope and complexity. 
    • Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting assigned deadlines.
    • Ability to demonstrate effective customer service skills.
    • Ability to work collaboratively and effectively on a team.
    • Ability to understand and effectively deal with a business situation in a manner that is likely to lead to a good outcome.
    • Ability to perform accurately in a detail oriented environment.
    • Ability to conduct complex audits and investigations.
    • Ability to identify complex problems, analyze information and develop and/or recommend solutions.
    • Ability to develop, improve and/or streamline processes to meet established goals and objectives.
    • Ability to evaluate processes, develop improvements and/or recommend changes or alternatives.
    • Ability to develop and implement policies, procedures, best practices, goals and objectives.
    • Knowledge of and the ability to interpret and apply related federal, state and/or local laws and regulations.
    • Knowledge of and the ability to utilize financial reporting and accounting systems and tools, such as Oracle Financials.
    • Broad knowledge of business and service center operations, including but not limited to payroll, credit and collection, accounts receivable, accounts payable and branch operations.
    • Knowledge of and the ability to strategically align tasks and people in order to effectively achieve organizational goals and objectives.
    • Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.
    • Ability to travel on a regular basis up to 30%.



    The Adecco Group through an impressive portfolio of staffing industry leading brands, including Accounting Principals, Adecco Staffing, Ajilon, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon, Special Counsel and Soliant is the world’s leading provider of Human Resources solutions.


    We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.


    Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services team.


    Equal Opportunity Employer Minorities/Women/Veterans/Disabled


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed