Adecco Group

Adecco - Manager - Strategic Delivery - Sacramento,CA

US-CA-Sacramento
Category
Adecco - Staffing Field Support

Overview

 

Fully accountable for the strategic, long-term evolution of the Hubsite business and accountable for the overall direction and operational management of all business activities. The SDM owns the relationship with multiple clients.  Leads a team focused on delivery (sourcing and recruitment) and a team of CPMs, who manage a client and associates on client premises. Ensure that the Hubsite achieves and exceeds its targets through a high-efficiency delivery model in conjunction with a great place to work. Review current and past performance and activity to identify and replicate client service excellence.

 

Responsibilities

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Day-to-day line management/overall management of colleague performance, coaching and development of the Hubsite team ensuring that all service levels and performance metrics are met.
  • Accountable for the P&L and budget of the Hubsite business unit.
  • Ensuring operational relationships with the clients at all levels are managed and maintained by the Hubsite team.
  • Governance and management of all ongoing processes to ensure adherence to, and communication of, existing and new colleague policies across the Hubsite team.
  • Create a great place to work and improve talent engagement year on year.
  • Prepare and present a monthly/quarterly business review to the Director of Strategic Delivery.
  • Ensure all team members of the Hubsite have received the appropriate training to deliver the best services
  • Ensure proper escalation of issues and concerns to Director of Strategic Delivery.
  • Ensure operational and contractual compliance requirements are met for all customers.
  • Create & implement new strategies with delivery team to attract talent and reduce attrition levels through continued review of client & candidate satisfaction reviews, face to face communication and forums.
  • Anticipate and understand the local talent market and put in place a workforce planning strategy to ensure a continuing pipeline of quality talent is available.
  • Anticipate clients needs with the CPM based on historical and current business activity and knowledge of clients markets.
  • Create and maintain mechanisms/ forums to seek and act upon candidate feedback for continuous improvement.
  • Manage productivity metrics, improve efficiencies in business operations, maintain a healthy cost to serve.
  • Review training needs analysis to meet clients needs. Review on a regular basis with the training department to provide the necessary training programs.
  • Escalation point for Clients, Procurement, Operations and HR Managers to discuss issues or requests involving the clients or Associates.
  • Review and present, with the CPM, a monthly/quarterly business review to the client.
  • Ensure the team is demonstrating the company’s core values in the delivery of a customer-centric service – ‘walk the talk’.
  • Maintain high levels of Customer Satisfaction.
  • Identify opportunities to cross sell services within the Adecco Group of companies. Present internal services and products to the client.
  • Ensure that all tasks are completed to the agreed client requirements and in line with agreed SLA targets. Seek and implement improvements of efficiencies, productivity and quality of service.
  • Proactively review and monitor processes/procedures and implement improvements where possible. Engage with the Onsite Warrior Community when appropriate to identify and implement an improvement plan.
  • Lead PERFORM within the Hubsite and actively support and promote Lean methodology including facilitation of the daily team Huddles.
  • Support the CPM in the bi-annual ROADBOOK assessment and identify and implement action plans accordingly.

 

Qualifications

Bachelor’s degree in related field or equivalent experience plus a minimum of two to five years managerial/supervisory experience in the service provider industry preferred

Must have a proven track record measured by customer service levels and satisfaction, increased responsibilities, and working relationships with colleagues and management.

 

 

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

  • Must be able to communicate effectively and clearly in writing and orally, both in one-on-one and in group presentation situations.
  • Ability to successfully manage a recruitment team in a fast paced environment
  • Ability to interact and communicate with all levels of staff and management is required.
  • Excellent organizational, multi-tasking, communication and customer service skills.
  • Proficiency in MS Office (Word, Excel & PowerPoint) are required.
  • Process & KPI oriented
  • Excellent MS Office and Database skills
  • Capable of handling multiple tasks, problem resolution, and prioritizati
  • Demonstrated ability to build and maintain strong client relationships and networks.
  • In-depth knowledge of current recruiting practices abiding by federal and state laws and Company policies.
  • Must have the ability to learn new software and navigate the internet with
  • High energy & results-driven, solution oriented attitude.

 Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 

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