Adecco Group

Adecco - Strategic Program Supervisor - Duluth, GA

US-GA-Duluth
Category
Adecco - Staffing Field Support

Overview

To deliver quality recruitment and care of our Associates through their lifecycle beginning with the Candidate process through Associate satisfaction. Act as a single point of contact for candidates and Associates, and be the operational support to the client. Ensure agreed business processes are implemented and performance is reached against SLA’s and KPI’s.

Responsibilities

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Source and screen candidates for roles and present the candidates to the client / account manager / Onsite teams
  • Work closely with the Onsite management and client teams to ensure that there is a clear understanding of their business, needs, culture and job roles that will be resourced
  • Network and build talent pools where necessary and ensure that referrals from candidates are gathered and actioned accordingly
  • Conduct structured telephone interview with identified candidates, prepare feedback and shortlist for selection. Manage interview process end to end including summarizing feedback to the candidate
  • Maintain and update candidate records in tracking database
  • Achieve agreed recruitment & sourcing performance targets across all major KPI’s (resume submissions, Interviews, Fulfilment rate, retention rate)
  • Ensure the candidate understands the Adecco Onsite delivery, culture & Associate lifecycle
  • Coordinate and check the appropriate first day onboarding items have been completed (e.g. equipment for the Associate to start work on arrival)
  • Act as a point of contact by addressing all Associate queries, escalating as appropriate
  • Responsible for Associate engagement and satisfaction. Conduct and gather formal and informal feedback and put in place actions to continually improve satisfaction (and ultimately retention)
  • Gain candidate’s commitment and manage expectations through resume submission, interview and job offer stages
  • Champion the team’s vision by upholding the required standards of behavior and attitude – Associate and client facing
  • Create and develop effective working relationships with key client contacts (e.g. HR, Operations)
  • Adopt & demonstrate The Adecco Group and Client’s company core values in the delivery of customer-centric service
  • Ensure all interviews, assessment requests and customer satisfaction responses are generated within agreed SLAs
  • Maintain high levels of customer satisfaction survey feedback
  • Understand and follow the Onsite Roadbook
  • Become a super user of all client and Adecco systems ensuring that you understand the functionality of the system and how it links in with other systems that support the onsite service
  • Ensure that all tasks are completed to the agreed client processes/requirements and in line with agreed SLA targets
  • Adhere to the policies of the Client and Adecco Group

Qualifications

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

 

Bachelor’s degree preferred

One year of work experience in a customer service or related field preferred

 

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

  • Excellent organizational, multi-tasking, communication and customer service skills
  • Proficiency in MS Office (Word, Excel & PowerPoint) are required.
  • Process & KPI oriented
  • Excellent MS Office and Database skills
  • Capable of handling multiple tasks, problem resolution, and prioritizati Demonstrated ability to build and maintain strong client relationships and networks.
  • In-depth knowledge of current recruiting practices abiding by federal and state laws and Company policies.
  • Must have the ability to learn new software and navigate the internet with
  • High energy & results-driven, solution oriented attitude

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