Adecco Group

Adecco - Strategic Program Supervisor - Duluth, GA

Adecco - Staffing Field Support


To deliver quality recruitment and care of our Associates through their lifecycle beginning with the Candidate process through Associate satisfaction. Act as a single point of contact for candidates and Associates, and be the operational support to the client. Ensure agreed business processes are implemented and performance is reached against SLA’s and KPI’s.



  • Source and screen candidates for roles and present the candidates to the client / account manager / Onsite teams
  • Work closely with the Onsite management and client teams to ensure that there is a clear understanding of their business, needs, culture and job roles that will be resourced
  • Network and build talent pools where necessary and ensure that referrals from candidates are gathered and actioned accordingly
  • Conduct structured telephone interview with identified candidates, prepare feedback and shortlist for selection. Manage interview process end to end including summarizing feedback to the candidate
  • Maintain and update candidate records in tracking database
  • Achieve agreed recruitment & sourcing performance targets across all major KPI’s (resume submissions, Interviews, Fulfilment rate, retention rate)
  • Ensure the candidate understands the Adecco Onsite delivery, culture & Associate lifecycle
  • Coordinate and check the appropriate first day onboarding items have been completed (e.g. equipment for the Associate to start work on arrival)
  • Act as a point of contact by addressing all Associate queries, escalating as appropriate
  • Responsible for Associate engagement and satisfaction. Conduct and gather formal and informal feedback and put in place actions to continually improve satisfaction (and ultimately retention)
  • Gain candidate’s commitment and manage expectations through resume submission, interview and job offer stages
  • Champion the team’s vision by upholding the required standards of behavior and attitude – Associate and client facing
  • Create and develop effective working relationships with key client contacts (e.g. HR, Operations)
  • Adopt & demonstrate The Adecco Group and Client’s company core values in the delivery of customer-centric service
  • Ensure all interviews, assessment requests and customer satisfaction responses are generated within agreed SLAs
  • Maintain high levels of customer satisfaction survey feedback
  • Understand and follow the Onsite Roadbook
  • Become a super user of all client and Adecco systems ensuring that you understand the functionality of the system and how it links in with other systems that support the onsite service
  • Ensure that all tasks are completed to the agreed client processes/requirements and in line with agreed SLA targets
  • Adhere to the policies of the Client and Adecco Group




Bachelor’s degree preferred

One year of work experience in a customer service or related field preferred



  • Excellent organizational, multi-tasking, communication and customer service skills
  • Proficiency in MS Office (Word, Excel & PowerPoint) are required.
  • Process & KPI oriented
  • Excellent MS Office and Database skills
  • Capable of handling multiple tasks, problem resolution, and prioritizati Demonstrated ability to build and maintain strong client relationships and networks.
  • In-depth knowledge of current recruiting practices abiding by federal and state laws and Company policies.
  • Must have the ability to learn new software and navigate the internet with
  • High energy & results-driven, solution oriented attitude


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