Adecco Group

Adecco - CDS Specialist Associate Care - Alphretta, GA

US-GA-Alphretta
Category
Adecco - Staffing Field Support

Overview

Explore a career with Adecco, the nation’s leading provider for temporary, temp-to-hire and contingency search/permanent placement services.

 

The Centralized Delivery Solutions (CDS) Associate Care Specialist provides support to the Service Delivery Center (SDC) ensuring operational compliance is met throughout the center.  Responsible for onboarding new temporary associates and maintaining front end systems with accurate data.  Minimizes associate turnover while increasing associate redeployment by building strong relationships with associates. Provides first level of communication and support to associate population.  Acts as business partner to Service Delivery Center (SDC) staff. 

Responsibilities

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Completes onboarding process including background checks, drug testing, time entry training, company required orientations, and client specific orientations for temporary associates.
  • Acts as the primary point of contact for associates, establishing rapport and providing guidance and open lines of communication.
  • Initiates associate feedback survey, reviews results, and presents relevant topics and trends to associates.
  • Proactively provides associates with client feedback and performance reviews as necessary and upon assignment completion.
  • Resolves performance issues and escalates issues as appropriate to SDC management, Human Resources, Legal, and Risk Management.
  • Provides associates with guidance on policy interpretation, benefits, career development, and training opportunities.
  • Maintains associate data in front-end systems by updating assignment information as needed (e.g., pay rates, end dates, shifts, and absences).
  • Manages associate absences.
  • Drives associate redeployment by providing recruiters with up-to-date information regarding associate availability.
  • Assists associates with workers’ compensation claims, work visas, drug and alcohol testing, and unemployment claims.
  • Participates in special projects and performs other duties as assigned.

Qualifications

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

 

Bachelor’s degree in business or a related field with a minimum of one (1) year of recruitment experience is required. Equivalent combination of post-high school education and five (5) years of experience may be considered in lieu of a degree. Previous experience working within an Adecco Group North America business unit or in the staffing or human resources solutions industries is highly desirable.

 

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

  • Ability to communicate effectively, verbally and in writing.
  • Ability to establish and maintain effective working relationships.
  • Ability to perform accurately in a detail-oriented environment.
  • Ability to work independently and as part of a team.
  • Strong organizational skills, results orientation and customer focus.
  • Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting deadlines.
  • Ability to multi-task in a fast-paced, ever changing environment.
  • Ability to perform well under stringent deadline pressure.
  • Knowledge of the principles, practices, and standards of human resources.
  • Knowledge of full lifecycle recruiting components including but not limited to sourcing, qualifying, networking, assessing, meeting legal/regulatory requirements, job analysis, wage and salary trends, relationship management and due diligence.
  • Proficient with staffing systems and tools including relational database Applicant Tracking Systems, the Internet, job boards, and social media.
  • Knowledge of and ability to interpret and understand employment-related laws, rules and regulations.
  • Knowledge of and the ability to utilize Vendor Management Systems (VMS) and CM (Custom Match).
  • Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.

  

COMPANY OVERVIEW:

 

The Adecco Group through an impressive portfolio of staffing industry leading brands, including Accounting Principals, Adecco Staffing, Ajilon, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon, Special Counsel and Soliant is the world’s leading provider of Human Resources solutions.

 

We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.

 

Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services team.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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